Shipping Policy

1. Order Processing
Orders are processed Monday through Friday, excluding major US holidays. Orders placed after the daily cut-off time will be processed the next business day. Processing typically takes 1-3 business days.

2. Shipping Destinations & Carriers
We currently ship only to addresses within the contiguous United States. We partner with reliable carriers like USPS, UPS, and FedEx.

3. Shipping Costs & Delivery Times

  • Costs: Calculated in real-time at checkout. Free standard shipping is offered on orders over a qualifying amount.

  • Times: Estimated delivery windows are provided in the FAQ section. These are carrier estimates and not guarantees. Delays due to weather, carrier issues, or incorrect addresses may occur.

4. Packaging
We take great care in packaging to ensure your items arrive in perfect condition:

  • Wigs are placed on wig stands or in protective caps.

  • Extensions are carefully folded or rolled to prevent tangling.

  • All items are shipped in discreet, unbranded packaging to protect your privacy.

5. Delivery & Issues

  • Tracking: A tracking number and link will be provided via email once your order ships.

  • Address Accuracy: It is the customer's responsibility to ensure the shipping address is correct. We are not responsible for packages lost or delayed due to incorrect addresses.

  • Failed Delivery/Missing Packages: If a package is marked "delivered" but not received, please check with neighbors and your local post office/carrier hub first. Then, contact us for assistance in opening a trace investigation with the carrier.