FAQ

1. How long does shipping take to the USA?
We process orders within 1-3 business days. Once shipped, delivery times vary:

• Standard Shipping: 5-10 business days

• Expedited Shipping (Available at checkout): 2-5 business days
  You will receive a tracking number via email once your order ships. Delivery times are estimates.

2. What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and package weight. We offer free standard shipping on orders over [e.g., $50] within the contiguous USA.

3. Do you ship to Alaska, Hawaii, or internationally?
We currently only ship to addresses within the contiguous 48 United States.

4. What types of wigs do you offer?
We offer a wide variety of wigs to suit different needs and preferences:

• By Hair Type: Human hair, synthetic, heat-friendly synthetic

• By Construction: Lace front, full lace, monofilament, 360 lace, headband wigs, u-part wigs

• By Style: Straight, wavy, curly, pre-styled, customizable

• By Cap Size: Petite, average, large, adjustable

5. What types of hair extensions do you offer?
We offer multiple extension methods to match your lifestyle:

• Clip-In Extensions: Temporary, easy to apply and remove at home

• Tape-In Extensions: Semi-permanent, lies flat, lasts 4-8 weeks

• Sew-In/Weft Extensions: For natural hair that can be braided, professional installation recommended

• I-Tip/K-Tip Extensions: For micro-bead/link application, professional installation required

• Ponytail Extensions: Instant, voluminous ponytails with various attachment methods

• Halo Extensions: No clips, no glue, no damage—sits on a comfortable wire

6. How do I choose the right color?
We provide detailed color descriptions and photos. For the most accurate match:

• Use our color chart: Compare shade numbers/names to your natural hair.

• Check lighting: View colors in natural daylight when possible.

• Contact us: Email photos of your hair in natural light, and we'll help you choose.

• Order samples: When available, order small color samples before purchasing.

7. How do I care for my wigs and extensions?
General Care Tips:

• Washing: Use sulfate-free, paraben-free products specifically designed for wigs/extensions. Wash gently in cool water.

• Conditioning: Apply conditioner to mid-lengths and ends, avoiding attachment points (caps, clips, tapes).

• Drying: Gently blot with a microfiber towel. Place on a wig stand and air dry completely. Avoid heat.

• Brushing: Use a loop brush, wide-tooth comb, or wig brush. Start at ends and work up.

• Storage: Store on a wig stand or in a silk/satin bag to prevent tangling.

Hair Type Specific Care:

• Human Hair: Can be styled with heat (use protectant), requires more maintenance like natural hair.

• Synthetic: Pre-styled, holds style in humidity. Do not use heat unless labeled heat-friendly.

• Heat-Friendly Synthetic: Can be styled with low-medium heat (check temperature limit).

8. How long do wigs and extensions last?

• Human Hair Wigs: 1-3+ years with proper care

• Synthetic Wigs: 2-6 months with proper care

• Clip-In Extensions (Human Hair): 1-2+ years with proper care

• Clip-In Extensions (Synthetic): 2-4 months with proper care

• Tape-In Extensions: 4-8 weeks before repositioning needed; hair lasts 6-12 months

9. Can I sleep, shower, or swim in my wigs/extensions?

• Sleep: Not recommended for wigs or most extensions—causes tangling and matting.

• Shower: Not recommended unless specifically designed as "swim-proof" or "waterproof."

• Swim: Avoid chlorine and salt water. If swimming is necessary, wear a swim cap and rinse immediately after.

10. Do I need professional installation?

• Clip-ins, Halos, Ponytails: No, designed for at-home application.

• Tape-ins, Sew-ins, I-tips: Yes, professional installation is highly recommended for best results and to protect your natural hair.

11. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.